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![PDF] The measurement of service quality by using SERVQUAL and quality gap model | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/541820f606dd4ae00f863a1f2bb7a6fbc707a83a/3-Figure1-1.png "PDF] The measurement of service quality by using SERVQUAL and quality gap model | Semantic Scholar")
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